App messages and errors: what they mean
The app shows three kinds of messages: confirmation, warning and refusal. This page is a reference for them. Find your text in the table and see what to do. Some messages are covered in detail on separate pages, and then the table has a link.
In warning and error windows there is a copy icon to the right of the text. It copies the whole message, together with service information for support. This text is what support needs first of all.
Projects and tabs
| Message | When it is shown | What to do |
|---|---|---|
| "The app is already running" and "Please use the window that is already open." | The program was started a second time | Switch to the open window. If you cannot see it, end the Video Unique Booster.exe process in Task Manager |
"Cannot delete: the project is open." and The project '<name>' is open in tab no. {N}. Close it and delete the project again. | Deleting a project that is open in a tab | Close the tab with this project and delete it again |
"Cannot rename: the project is open" and The project '<name>' is open in tab no. {N}. Close it and try again. | Renaming a project that is open in a tab | Close the tab and rename again |
| "Error" and "The project could not be renamed." | Saving the new name failed | Try again. If that does not help, copy the text and write to support |
"The project was deleted" and This project is no longer in the project list. | The project was deleted in a second program window while it was open here | Create a new project and move the settings there. Changes cannot be saved to a deleted project |
Creating, renaming, duplicating and deleting projects is covered on the Projects page. The "Project already open", "Confirm deletion", "Unsaved changes", "Video creation is running" and "A download is running" windows are covered there too.
App data: disk, permissions, damage
Projects and global settings are stored in files next to the app. If they could not be read or written, a window opens with the reason and a "Retry" button. The window title names the operation that failed.
| Message | When it is shown | What to do |
|---|---|---|
| "The app data could not be opened" and "The app cannot work without them." | The files did not open at launch | Find the reason in the line below in the same window |
The app data is held by another Video Unique Booster window. and Two windows cannot work at the same time. | A second program window is open | Close the second window and press "Retry" |
| "App data is damaged" and "The app data file could not be opened: it is damaged." | The file cannot be read | Do not delete the copy of the damaged file next to the app. Write to support if it had projects you need |
| "The disk has no free space left." | There is nowhere to write the file | Free up disk space and press "Retry" |
| "The app has no permission to write to its own folder." | The app folder is write-protected | Check the permissions on the app folder and press "Retry" |
| "The app has no access to its own folder." | The same when reading | Check the permissions on the app folder and press "Retry" |
| "The app data file could not be written." and "The drive may have disconnected." | The drive disappeared during writing | Check the drive and press "Retry" |
| "The app data file is damaged." | The file opened but reads incorrectly | Press "Retry". If that does not help, write to support |
| "The app data could not be written." | Unknown reason | Press "Retry" |
| "The app data could not be read." | Unknown reason | Press "Retry" |
The titles can be: "The project was not saved", "The project was not created", "The project was not renamed", "The project copy was not created", "The project was not deleted", "The project cover was not saved", "The app settings were not saved", "The setting was not deleted", "The source changes were not saved", "The sources were not loaded", "The sources were not deleted", "The source check was not recorded", "The source list was not read", "The app settings were not read", "The app data was not saved".
The second line states the consequence: "The project settings stayed on the screen only.", "The new project did not appear in the list.", "The project kept its previous name.", "The project copy is not in the list.", "The project stayed where it was.", "The project stayed without a cover.", "The app settings stayed as they were.", "The setting stayed where it was.", "The changes stayed on the screen only.", "The source list stayed as it was.", "The sources stayed where they were.", "The app is running with the default settings.", "The last change was not saved."
The last line of the window is always the same: "If that did not help, copy the text with the button on the right and send it to support.". The buttons can be: "Retry", "Cancel", "Close the app", "Continue", "OK".
A reason whose window you closed with a refusal stays silent for a minute. Otherwise a series of identical refusals would open many identical windows on the screen. The window of an operation you started yourself with a button press is always shown. A successful operation lifts the silence from all reasons at once.
Video download
| Message | When it is shown | What to do |
|---|---|---|
| "Not a single file was downloaded" and "The app received no videos from this link. If the videos open only after signing in to an account, set a cookie file. If there are no videos on the page, enter another link." | The download ended without files | If the videos open only after signing in to an account, set a cookie file. If there are no videos on the page, enter another link |
| "The download ended with an error" and "The download stopped on its own before finishing. Try again, and if the error repeats, close and reopen this window." | The download broke off on its own | Try again. If it repeats, close and reopen the download window |
| "The video could not be downloaded" and "Try again. If the error repeats, check the link and your network connection." | A general download refusal | Try again, then check the link and the network |
| "The videos could not be filtered" and "The download for this link is canceled: the video details could not be read, and the filters cannot be applied without them." | The platform did not return the video details | Try again later. Not a single file from this link was written to the disk |
| "The app could not parse the videos at the link" and "A reply came for this link, but there was nothing to select from. Please turn the filters off: without them the videos are downloaded without selection." | An answer for the link arrived, but the app could not parse a single post in it | Turn off the filters and start the download again: without filters, videos are downloaded without selection |
| "The videos were not downloaded" and "The videos behind this link exist, but their details arrived incomplete. Please repeat the download." | The platform named the videos, but their details arrived incomplete | Download again |
| "No new matching videos" and "All videos found at this link are already in the blocklist or do not match the filters." | Everything found at the link was downloaded earlier or did not pass the filters | Nothing. New videos are downloaded once they appear at the link. To download the earlier videos again, clear the blocklist |
| "The cookies file could not be prepared" and "The app works with a temporary copy of the cookies file, and the copy could not be made." | A copy of the cookies file could not be created | Free up disk space and try again |
| "Blocklist cleared" and "The list of already downloaded videos is deleted. You can download them again now." | The list clear button was pressed | Nothing. This is a confirmation |
| "Blocklist not cleared" and "The blocklist file is in use by another app or is write-protected. Close it in other apps and try again." | The list file is in use | Close the programs that opened this file and try again |
| "The link could not be checked. The app will still try to download it." | The link check failed | Nothing. This is a note, not a refusal |
| "The previous filtering has not finished, so this link was skipped. Try again." | Two links came too close together | Download this link again |
The button under a refusal text depends on the reason. There are six of them: "Select a cookies file", "Choose the file again", "Set a proxy", "Turn on the proxy", "Change the proxy", "Select folder". The proxy buttons are shown both for the "The platform limited the requests" refusal and for the "The download is not moving" refusal.
Status labels during work: "Preparing the download...", "Downloading videos...", "Filtering videos...", "Stopping download...". The batch result: "Done", "Done, but not for every link", "Stopped by you", "Stopped", "The video could not be downloaded".
Other download refusals are covered on the Video does not download page. Filters and the "No matching videos" text are covered on the Filters page. Notes of the group wizard are on the Source wizard page.
Sample test download refusals
A sample is downloaded to check the settings of a source group.
| Message | When it is shown | What to do |
|---|---|---|
| "The platform is busy with another download. Please try again in a minute." | Another window is already working with this platform | Wait a minute and try again |
| "The video from the source did not finish downloading in the time allowed. Please try again." | The sample download did not fit into the time the app allows | Try again |
| "Could not download a single video from the source." | There are no files | Press "Retry". If there is still no video, replace the group link in the "Sources" section with a channel or profile that has videos |
| "The latest posts of this source are photo galleries with sound, not videos. Please choose another source in the "Sources" section." | The latest posts have no videos | Choose another source |
| "No sources are enabled. Add a source in the "Sources" section." | The project has no enabled sources | Add a source or enable an existing one |
| "The downloaded video did not open. Please try again." | The file was downloaded but does not read as a video | Download again |
| "Could not download a video from the source." | A general refusal | Try again. The reason from the platform is shown in the second line |
The buttons under these refusals: "Retry", "Open group settings", "Open the "Sources" section".
A refusal during overnight work
At night there is no modal window: there is no one to close it. Instead of a window, the footer of the "Sources" section shows a line like {What was not saved}. {Why}. It has no "Retry" button. In the morning the same line is shown with the prefix "In the previous session: ".
Video creation
| Message | When it is shown | What to do |
|---|---|---|
| "Not enough memory" and "The device ran out of memory. This video could not be created. The work will continue with the next video. Close other apps. A new number of local threads takes effect on the next run." | A thread ran out of memory | Close other programs. Reduce the "Number of local threads" and start again |
| "Could not start processing: not enough memory" | A thread did not start for the same reason | The same |
| "A setting range is the wrong way round" and "Check the settings with "from" and "to" bounds. The lower bound must not be greater than the upper one." | In a setting, the lower bound is greater than the upper one | Find the setting with bounds and swap the numbers |
| "Daily video limit reached" and "To create more videos a day, change your plan." | The daily video limit ran out | Wait until tomorrow or change your plan |
| "The license has expired" and "Renew your plan or enter a valid key. The work will continue on its own." | Access expired during work | Renew your plan or enter a valid key |
| "Copied to the clipboard" | The copy icon in the results table was pressed | Nothing. This is a confirmation |
Pauses because of the disk, overheating and memory are covered on the Resource monitoring page. Video creation watchdog refusals are on the Template check page. Refusals of the pre-start sheet are on the Check before start page. Report columns and statuses are on the Results table page. Preview window refusals are on the Preview page.
Cloud and activation key
| Message | When it is shown | What to do |
|---|---|---|
| "The server did not return a link to the created video" | The job is done, but there is no link | Create this video again. If it repeats, write to support |
| "The video processing module version could not be determined" | The version could not be agreed on | Create this video again. If it repeats, write to support |
| "Lost connection to the cloud while checking the video creation status" | The connection broke while waiting | Check the internet connection. This video will have to be created again |
| "The created video could not be downloaded from the cloud" | The connection broke while downloading the result | Pick up the file in the "VUB Cloud storage" window within 24 hours |
| "The video could not be uploaded to the cloud: the connection was down for more than an hour" | Uploading the original did not finish in time | Check the connection and start this video again |
| "The result has been deleted from the cloud: the 24-hour storage period has expired" | The finished video was not picked up in time | Create the video again. Storage is covered on the Storage page |
| "The file downloaded from the cloud does not open as a video. Creating the video again will charge credits once more. Report this to support." | The file was downloaded, but it is not a video | Write to support before you start again |
| "The video did not download from the cloud completely. Creating the video again will charge credits once more. Report this to support." | The file was not fully downloaded | The same |
| "Not enough credits on the balance to process this video." | The server refused because of the balance | Top up the balance to continue |
| "Unsafe file path from cloud storage" | The server sent an invalid file name | Skip this file and write to support |
| "Could not reach the cloud. Check your internet connection." | The storage window got no response | Check the internet connection and the proxy |
| "The cloud is unavailable right now. Try again later." | The server responded with an error | Try again later |
The cloud gives three refusals by size, before the work starts. Video creation in the cloud is not available for a file larger than 1 GB, for a resolution above 4K and for an additional file larger than 1 GB. An additional file is a watermark, a template video or an audio track. In "Hybrid" mode such videos are created by threads on the device. In "Cloud" mode they are skipped. A video with an oversized additional file is not created in any mode: that file has to be replaced.
Two lines show a number right in the text: "A full refund of ... credits has been issued" and "A partial refund of ... credits has been issued".
Key activation window
| Message | When it is shown | What to do |
|---|---|---|
| "Could not activate the key" | The window title before the activation window | Read the refusal line inside the window |
| "The server failed while checking the key. Try later." | The server responded with an error | Try again in a few minutes |
| "Something unexpected went wrong while activating the key. Try again or contact support." | A failure in the app | Try again. If that does not help, write to support |
| "The key check was interrupted. Try again." | The check ended with nothing | Press the check once more |
| "Reconnecting to the server... (attempt N)" | The server did not respond right away | Wait for the attempts to end. This is not a freeze |
The responses "The key was not accepted...", "Unknown key format..." and "Could not reach the server..." are covered on the Activation page.
Files, folders and settings
| Message | When it is shown | What to do |
|---|---|---|
| "Reading the file failed. Check that the file is in place and is not open in another program." | The settings file cannot be read | Close the file in the spreadsheet editor and try again |
| "The file has no settings of this app at all. Check that the selected file is a project settings file and not a file from another program." | The wrong file was selected | Select a project settings file saved by this same program |
| "Saving failed. Check that the folder exists and is writable, then try again." | Writing the settings file failed | Choose another folder and try again |
| "Writing the settings to the project failed. The project is unchanged. Try again." | Loading settings into the project failed | Load again |
| "The project settings changed while this window was open: it looks like the project was edited in another copy of the app. The project is unchanged. Open the file again and look at the new list." | The project was changed in a second window | Close the window, open the file again and repeat |
| "This file is being written right now. There is no need to save into it a second time." | The save button was pressed again | Wait for the message that the file is saved |
| "The project is open in a tab, so its settings cannot be saved to a file." | The project is open | Close the tab and save again |
| "The project is open in a tab, so settings from a file cannot be loaded into it: the edits on screen would overwrite what is loaded." | The project is open | Close the tab and load again |
Moving settings between projects is covered on the Settings file page. The "Low disk space" warning is covered on the Where your files are page. The global settings window lines "Saving the settings...", "The settings were saved.", "The settings were not saved" and "Unexpected error while saving" are on the Global settings page.
Update
| Message | When it is shown | What to do |
|---|---|---|
"An update is available" and A new version of the video download module is available. Do you want to update now? | A new version of the video download module is out | Agree to the update |
"Update error" and The update file was not found: | The downloaded file was not found on the disk | Download the new version from the website and install it over the current one |
| "Update error" and "No permission to run the update file." | The update file has no permission to run | Download the new version from the website and install it over the current one |
"Update error" and There are not enough permissions to start the Updater.exe installer. | The program did not have enough permissions | Close the program and run the installer from the app folder manually, as an administrator |
"Update error" and The Updater.exe installer file could not be found in the app folder: | There is no installer next to the app | Download the new version from the website and install it over the current one |
"Update error" and Could not start the update: | The installer could not be started | Try again. If that does not help, install the new version from the website manually |
"Update error" and Unexpected error during the update: | Unknown reason | Copy the text and write to support |
The "Update" window with the text Version {version} is available is covered on the Updates page.
FAQ
My message is not in this reference. What should I do?
Copy the text with the icon to the right of the message. It also copies the service information. Send this text to support together with the logs\app.log file. Where the log is stored is described on the Not responding and slow page.
Why does one window say both "not saved" and "stayed on the screen only"?
These are parts of one message. The first line names the operation that failed. The second, the consequence. The third, the reason. The fourth, what to do.
I pressed "Retry" several times, but the window keeps coming back. Why?
The reason for the refusal has not been removed. Free up disk space, close the second program window or check the permissions on the app folder. Only after that press "Retry".
Why is the same window not shown a second time after a refusal?
The same reason is not shown more often than once every 60 seconds. This is so that a series of identical refusals does not open many identical windows on the screen. The refusal still stands; only one window is shown.
A message appeared at night, but there is no window in the morning. Where can I read it?
There are no windows at night on purpose. Write refusals are shown as a line in the footer of the "Sources" section. In the morning this line is shown with the prefix "In the previous session: ".
What does the copy icon next to the text mean?
It copies the whole message, together with service information. In the "ClipSave" window the "Copy log" button does the same job.