License key activation and the daily video limit
The activation window opens from the menu at the top of the main window. You need the "App activation" item. The window has one input field and the "Activate" button. You enter both the license key and the trial key in this field.
The app needs the internet to work.
Where to open the activation window
Please open the window like this:
- Press the menu button at the top of the main window. It is to the right of the logo.
- Choose the "App activation" item.
The window is called "VUB - App activation". The heading inside is "Activate your Video Unique Booster".
The app also opens this window by itself. This happens at the first start, while there is no key yet. It also happens when the key check at start did not pass.
How to activate a key
Please do four steps:
- Copy the whole key.
- Paste it into the field next to the "Activate" button. Above the field it says: "Enter one of the keys in the field below and click "Activate"".
- Press "Activate". The Enter key does the same.
- Wait for the reply. Close the window when the message about successful activation appears.
The app removes spaces and line breaks at the edges of the key by itself. The "Activate" button is inactive while the field is empty. It is also inactive during the check. The server reply may take up to 7 minutes. All this time the window shows the attempt number: "Reconnecting to the server... (attempt 3)".
After successful activation the app saves the key on this device. You do not need to enter it again at the next start.
How a license key differs from a trial key
| License key | Trial key | |
|---|---|---|
| Window reply | "The license key has been activated" | "The trial key has been activated" |
| Daily video limit | according to the plan | shown by the balance panel |
Both replies end the same way: "Close this window to continue."
What the trial key gives and how long it lasts is shown by the balance panel in the app.
Where to get a key
The activation window has two links to the website:
- "Open website" - under the line "Use the trial key to try the app out quickly.". It leads to the trial key page.
- "Go to plans" - under the line "Buy a license key and enjoy the benefits of the plan". It leads to the key purchase page.
What the activation window's reply means
The reply is shown under the input field.
| Text in the window | What happened |
|---|---|
| "Checking your key, please wait..." | The request was sent to the server; the check is running. |
| "Reconnecting to the server... (attempt N)" | The server did not answer; the app repeats the request. |
| "Unknown key format. Check the way you typed it and try again." | The key was entered incompletely or with a mistake. |
| "The key was not accepted...", followed by an explanation | The server checked the key, refused and named the reason. The reason is on the same line, right after the words "The key was not accepted". |
| "The key was not accepted. Check the way you typed it and try again." | The server refused but did not name the reason. Please compare the key letter by letter and try again. |
| "Could not reach the server. Check your internet connection and try again." | The server could not be reached; the key was not checked. |
| "The server failed while checking the key. Try later." | The server is reachable but replied with a failure. The reason is not the key. |
| "Something unexpected went wrong while activating the key. Try again or contact support." | A failure of the app, not a refusal of the key. |
The app shows a failure before the activation window opens differently. It opens a separate "Could not activate the key" window.
What the daily video limit is and where it is shown
The daily video limit is the maximum number of videos per day. It is set by your plan. The counter is at the top of the main window, next to the video icon. To the left of the fraction is how many more videos you can create today. To the right is the maximum per day.
- The counter resets every day. The reset follows the server time. So the balance panel shows the time left: "resets in 4 h 20 min".
- Instead of a number there may be the "∞" symbol. It means there is no daily video limit.
- The preview in the project window also uses up the daily video limit. This is true both for the normal mode and for Express.
Next to it, at the coin icon, is the credit balance. Credits pay for video creation in the cloud. How many credits a start will cost is shown by the "Check before start" sheet.
A click on this group opens the balance panel. It has the labels "CREDITS" and "LIMIT LEFT", a refresh button and the age of the data. It also has the "Top up", "Change plan" and "All transaction history →" buttons. When the daily video limit or the credits are used up, the panel shows one of the messages: "Daily video limit reached", "Out of credits", "Credits are running out".
Frequently asked questions
Is the internet needed to start the app?
Yes. The internet is needed both to start and during work. Without a connection the app does not work.
The internet is needed later too. Without a network no copies are created, including in the "Local" mode.
Why can't I press the "Activate" button?
There are two reasons: the key field is empty, or a check is already running. In the second case, please wait for the reply. Pressing again sends nothing.
What happens if I close the window during the check?
The key may have been activated. Please close the app and open it again. The activation window does not appear at start if the key was saved. The activation window opened from the menu shows nothing about the key. Its field is always empty.
The daily video limit has run out. Will topping up the balance help?
No. Credits pay for video creation in the cloud. The daily video limit is set by the plan. The limit comes back when the counter resets. This happens once a day. The app shows the message: "Wait a day, or change your plan now and not lose time."
The key was not accepted, and the reason is unclear. What do I do?
Under the input field, right after the words "The key was not accepted", is the server's explanation. The reason for the refusal is written exactly there. If the explanation is unclear, please write to support. The same link opens from the menu at the top of the window, the "Support" item.
Where can I see which key is working now?
In the balance panel. For a trial key it has a separate line about the trial period. A license key has no such line.
What to read next?
If the key was accepted, the next page is first video. Nearby: installing the app and what Video Unique Booster is.